Don’t Know
Dr. Eliyahu Goldratt, author of The Goal, would tell his students and colleagues to never say “I know”. I completely agree with this sentiment. Let’s explore this a bit. Let’s start with the arrogance. When someone is trying to tell me something, and I say, “I know”, I’m essentially telling them that I am so […]
Don’t Keep Them Busy – Part 1 of 3
Virtually every manufacturing company I’ve visited since I started auditing and consulting focuses on keeping the people moving instead of keeping the product moving. They can’t stand to pay an employee for standing idle, so they have them continue to make product that isn’t really needed at the moment. They somehow feel that they are […]
Don’t Be Efficient
I watched a video recently where Russ Ackoff said “The difference between efficiency and effectiveness is the difference between knowledge and wisdom.” Knowledge is just information. Wisdom is application of the knowledge. This means that knowledge is useless, dangerous even, if not applied in the right manner. The same is true with efficiency and effectiveness. […]